FAQ
❓ Frequently Asked Questions (FAQ)
Your queries answered — support you can trust 🤝
| 🛍️ Are your handbags handmade? | Yes! All our handbags are 100% handmade by skilled Indian artisans. Each piece is crafted with love — small natural variations make every product unique! ✨ |
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| 🚚 Do you offer free international shipping? | Absolutely! We provide FREE SHIPPING to the UK, USA, Canada, Australia & Worldwide. 🌍 |
| ⏱️ How long does delivery take? | 📦 Processing Time: 2–3 working days 🚚 Transit Time (after dispatch): 7–9 working days You'll receive tracking updates for every shipment. |
| 📦 What if my order includes multiple items? | Items may ship in separate parcels and arrive on different days — based on availability & warehouse location. No worries — tracking will be shared for every package! 😊 |
| 🔁 What is your return & refund policy? | Returns are accepted only for:
🎥 Unboxing video is mandatory for any claim. Return shipping cost is borne by the customer. |
| 💳 How will I get my refund? | After the product is received & inspected, refund can be issued as:
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| 🧾 Can I cancel my order? | Yes — but only before tracking ID is generated or order is shipped. Once shipped, order cancellation is not allowed. |
| ✍️ Can I change my delivery address? | Address change allowed only within 24 hours of placing order. After shipment, address can’t be changed. Ensure the address is correct while ordering ✔️ |
| ⚠️ What if I entered an incorrect/incomplete address? | Any courier charges due to address correction or re-shipping will be paid by the customer. |
| 💬 How can I contact support? | 📩 Email: info@thehandmadeaura.com 📱 WhatsApp Support: +91 9625795234 For quick help — message us on WhatsApp anytime! 💬✨ |
Need more help? 🧡
We're always happy to assist! Drop us a message on WhatsApp: +91 9625795234 or Email us at: info@thehandmadeaura.com
We're always happy to assist! Drop us a message on WhatsApp: +91 9625795234 or Email us at: info@thehandmadeaura.com