| 📌 Overview |
General Refund Terms
- Refunds apply only to approved return cases as per our Return Policy.
- Refund is processed after quality check of the returned product.
- Return courier charges are paid by the customer & non-refundable.
- Handmade & custom handcrafted items cannot be returned unless defective.
- Return must be initiated within 7 days of delivery.
|
| 💰 Refund Modes |
Available Refund Options
- 🎁 Store Credit / Gift Voucher – Fastest mode
- 🏦 Bank / Original Payment Method – For eligible prepaid orders
➤ Your preferred option will be confirmed when refund is approved.
|
| ⏱️ Timeline |
Refund Processing Time
-
1–3 business days for product inspection after received
-
5–7 business days to initiate refund after approval
- Bank/Wallet reflection time may vary by provider
|
| ⚠️ Refund Rejection Cases |
When Refund Cannot Be Approved
- Product used / washed / damaged by customer
- Missing original tags, labels or packaging
- Missing accessories like charms/straps
- Return not requested within timeline
- No valid unboxing video provided
|
| 🔁 Replacement Option |
- If eligible, customer may choose product replacement instead of refund
- Replacement depends on stock availability
- If unavailable, refund will be issued
|
| ❓ Notes |
- COD + additional charges are non-refundable
- Discounts/vouchers used will not be refunded in cash
- Partial return = refund only for returned item(s)
|
| 📞 Support |
Need Help?
|
